Registrar's Office Service Evaluation
The Registrar's Office wants to serve you better. We appreciate your taking the time to complete this survey.
     Overall Satisfaction
Strongly
Agree
(4)

Agree
(3)

Disagree
(2)
Strongly
Disagree
(1)
No
Opinion
(0)
  1. Staff members were professional
  2. Staff members demonstrated sufficient knowledge about the Registrar's Office procedures and policies.
  3. Staff members were able to communicate effectively.
  4. I received prompt response from the Registrar's Office .
  5. If the staff member could not provide me with what I needed, they made efforts to provide an alternative solution.
  6. When a problem occurred, I was satisfied with its resolution.
  7. My overall experience with the Registrar's Office was good.
    Registrar's Office Website
 Very Satisfied
(4)
Generally Satisfied
(3)
Generally Unsatisfied
(2)
 Very Unsatisfied
(1)
No Opinion
(0)
  8. The accuracy of the web information
  9. The organization of the web information
  10. Usefulness of web information
  11. Explanation of registration dates/periods
    Web Advisor
 Very Satisfied
(4)
Generally Satisfied
(3)
Generally Unsatisfied
(2)
 Very Unsatisfied
(1)
No Opinion
(0)
  12. Registration on Web Advisor
  13. Course Offerings on Web Advisor
  14. Web unofficial transcript
  15. Final grade report on the web
    Registrar Services
 Very Satisfied
(4)
Generally Satisfied
(3)
Generally Unsatisfied
(2)
 Very Unsatisfied
(1)
No Opinion
(0)
  16. Applying for graduation
  17. Dropping/adding process
  18. Requesting Official transcripts
  19. Transferring credit Evaluation
  20. Transferring time period
 
  Additional Information
  21. Which of the following best describes your status? (Select all that apply)                            
          Undergraduate    Faculty
 
          Graduate (Master) Graduate (Ph.D)    
          Staff        
  22. In what way(s) do you usually contact the Registrar's Office? (check all that apply)                   
          In person    By fax               
        By phone  Email   
        By letter/mail  
             
     
  23. Which campus do you attend?             San Antonio          Houston    
         
  24. Approximately how many times per semester do you visit or contact the Registrar's Office?             
           Less than 2 times 6 - 8  times                
         3 - 5   times         More than 8 times
           
  25. In your experience, what communication method with the Registrar's Office best resulted in receiving information?
          In person  By fax              
        By phone  Email
        By letter/mail      
   
  26. In your experience, what communication method with the Registrar's Office best resulted in solving problems?    
          In person By fax                  
        By phone   Email
        By letter/mail  
         
     
  27. Comments and Suggestions: